Cheshire West and Chester coronavirus update (6.11.20):
In light of the Department for Education updating the guidance for school complaint policies, please note that should we be in Tier 4 restrictions or have restricted access to school due to localised Covid-19 cases, we may not be able to respond to your complaint within our usual timescales or in accordance with our usual complaints procedure.
If a complaint cannot be responded to until there is access to school, the response times for handling a complaint will commence from the first day access to school is possible.
Please be assured that if your complaint can be dealt with remotely we will endeavour to do so; however, if we cannot it, will be processed in the usual way upon our return. Where our policy states we may invite you into the school to meet and discuss the complaint you have raised, please be aware that this meeting will have to take account of the relevant restrictions and social distancing guidance that is in place at that time. It may therefore be that the matter is discussed by exchange of correspondence, over the telephone or via video call as an alternative. This would be done in full consultation with you.