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Complaints Policy

Handling Complaints During the Covid-19 Outbreak (updated for new DfE guidance of 15.01.21)
In light of the Department for Education updating the guidance for school complaint policies, please note that we will endeavour to respond to your complaint in accordance with our usual complaints policy and procedure. If your complaint relates to remote education provision, please clearly mark it as such.
Due to the Covid-19 pandemic, it may not always be possible to adhere to our usual processes and timescales. If we have to deviate from our published policy, please be assured you will be kept fully informed as to the reason why and the timescale within which you can expect a response to your complaint.

Complaints policy (incorporates complaints procedure)

Complaints form